New program may reduce credit card debt for some Americans

Tuesday, August 17th, 2010

Managing outlay haw be easier with the newborn MasterCard inCharge service Managing outlay haw be easier with the newborn MasterCard inCharge assist

Overspending and prodigious a consumer’s bounds on their assign bill transactions crapper be a rattling expensive mistakes, as most issuers paraphernalia on overlimit fees. For some Americans disagreeable to ready road of bills, mortgage payments and purchases that haw not hit unwooded yet, ownership road of their coverall versus acquirable equilibrise haw be easier said than done. But a newborn information due to be launched by Citigroup haw provide consumers meliorate edge over their outlay by allowing them to ordered their cut-off limits.Citi plans to show MasterCard inControl during the latter half of 2010, ..read more

Telecom ombudsman upholds Bell’s verbal contract

Thursday, February 11th, 2010

I think contracts should be written and signed by both parties. A verbal contract is unfair — especially if the consumer is not aware that it exists.

Suppose you’re speaking to Bell Canada and you’re offered a discount. You say OK, but don’t ask any questions. You have no idea you’ve entered into an informal contract.

Some time later, you switch your business to another firm. Bell makes you repay all your monthly discounts, going back to when you received them, in your final bill.

Since you didn’t know you had a contract, you didn’t know when it expired. And if you did know the expiry date, you could have delayed your switch for a few months.

I wrote about this issue here a few months ago, but now ..read more

What’s bugging you?

Sunday, August 9th, 2009

I wish I heard more compliments about the way large companies treated their customers. But the rants outnumber the raves a hundredfold.

There’s reason why people tell me about their bad experiences. They learn valuable lessons when things go wrong and they want to pass on the information to others, so they can be forewarned and forearmed.

So, here are recent horror stories from readers about a travel insurance claim denied, a badly designed cellphone and an airline flight missed with no compensation. Feel free to add your own tales of woe.