Tech Support *is* sales
Monday, May 17th, 2010

You probably think of “tech support” as the bottom of the food chain. “Shit flows downhill” and all that. After all:
Tech support deals with insane customers. Tech support answers the phone; a job even salesmen don’t want. Tech support keeps angry customers at bay while having no power to effect change.Yep, that sounds lowly. Dismal too — how would you like to deal with an irate voice screaming at you when you know how to fix the problem but lack the authority to do it? This is a masochistic job for a poor slob with no other job prospects, right?
If this is your ..read more
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Cartoon by Andertoons
Therapists don’t tell you what to do. Rather, they ask probing questions that get you to discover for yourself what is true for you, your situation, and what you want.